TERMS OF SERVICE
Terms of Service
Last updated: 15 May 2026
Please read these Terms of Service carefully before using the Soulskin website or placing an order. By accessing our
website or purchasing from us, you agree to be bound by these terms.
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1. About Us
These Terms of Service govern your use of soulskin.store, operated by Soulskin ("we", "us", "our"). We are an
Australian-based company selling lymphatic drainage tools and skincare products.
For any questions, contact us at: hello@soulskin.store
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2. Acceptance of Terms
By visiting our website, creating an account, or placing an order, you confirm that you:
- Are at least 18 years of age
- Are a resident of Australia or an eligible shipping destination
- Agree to these Terms of Service in full
- Agree to our Privacy Policy
If you do not agree to these terms, please do not use our website.
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3. Products
We reserve the right to:
- Modify or discontinue any product at any time without notice
- Limit the quantities of any product available for purchase
- Update product descriptions, pricing and images at any time
Product images are for illustrative purposes only. While we make every effort to display colours and details
accurately, we cannot guarantee that your device's display will reflect the exact appearance of the product.
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4. Pricing
All prices on soulskin.store are listed in Australian Dollars (AUD) and include GST where applicable.
We reserve the right to change prices at any time without notice. If a pricing error occurs on your order, we will
contact you before processing and you will have the option to proceed at the correct price or cancel your order.
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5. Orders & Payment
By placing an order, you are making an offer to purchase the selected products. We reserve the right to accept or
decline any order at our discretion.
Once your order is confirmed, you will receive a confirmation email. This email confirms receipt of your order, not
acceptance.
Accepted payment methods:
- Visa, Mastercard, American Express
- Apple Pay, Google Pay
- Shop Pay
- Afterpay
- Klarna
Payment is processed at the time of order. All transactions are secured via SSL encryption.
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6. Shipping
- Free standard shipping is available on all orders over $50 AUD
- Shipping timeframes are estimates only and may vary due to carrier delays, public holidays or circumstances outside
our control
- We are not responsible for delays caused by third-party carriers
- Risk of loss and title for products passes to you upon delivery
Full details are outlined in our Shipping Policy.
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7. Returns & Refunds
We want you to love your Soulskin products. If you are not satisfied with your purchase, please refer to our Returns &
Refunds Policy for eligibility, timeframes and instructions.
Your rights under the Australian Consumer Law (ACL) are not limited by these terms. If a product is faulty, not fit
for purpose, or does not match its description, you are entitled to a remedy under the ACL.
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8. Promotional Offers & Bundles
- Free gifts included with bundle orders (e.g. free oil with 2 units, free lymphatic drainage pack with 3 units) are
subject to availability and may be withdrawn or substituted at any time
- Discount codes and promotional offers cannot be combined unless stated otherwise
- Soulskin reserves the right to cancel orders that appear to abuse promotional offers
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9. Intellectual Property
All content on soulskin.store — including text, images, logos, product names, videos and graphics — is the property of
Soulskin and is protected by Australian and international copyright laws.
You may not reproduce, distribute, modify or use any content from this website without our prior written consent.
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10. User Accounts
If you create an account with us, you are responsible for:
- Maintaining the confidentiality of your login credentials
- All activity that occurs under your account
- Notifying us immediately of any unauthorised access
We reserve the right to suspend or terminate accounts at our discretion.
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11. Prohibited Use
You agree not to use our website to:
- Violate any applicable laws or regulations
- Submit false or misleading information
- Engage in fraudulent transactions
- Interfere with the security or functionality of the website
- Scrape, copy or reproduce website content without permission
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12. Disclaimer of Warranties
Our products are intended for general wellness and self-care use. Soulskin products are not medical devices and are
not intended to diagnose, treat, cure or prevent any medical condition.
If you have a medical condition (including lipedema, lymphedema or any circulatory condition), consult a qualified
healthcare professional before use.
To the fullest extent permitted by law, Soulskin provides its website and products "as is" without warranties of any
kind, either express or implied.
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13. Limitation of Liability
To the maximum extent permitted by Australian law, Soulskin will not be liable for any indirect, incidental, special
or consequential damages arising from your use of our website or products, including but not limited to loss of
profits, data or goodwill.
Our total liability to you for any claim arising from these terms shall not exceed the amount you paid for the
relevant order.
Nothing in these terms limits your rights under the Australian Consumer Law.
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14. Third-Party Links
Our website may contain links to third-party websites. These links are provided for convenience only. We have no
control over and accept no responsibility for the content or privacy practices of any third-party sites.
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15. Changes to These Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated
date. Continued use of our website after changes are posted constitutes your acceptance of the revised terms.
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16. Governing Law
These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes arising from these terms
will be subject to the exclusive jurisdiction of the courts of New South Wales.
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17. Contact Us
If you have any questions about these Terms of Service, please contact us:
Email: soulskin
Website: soulskinau@gmail.com
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Soulskin — soulskin.store